FAQ
Is it safe to buy from Bestland?
Yes, 100% safe. For more information, you can and should consult our Privacy Policy.
How long do I have to wait for my order?
It usually takes between 4 to 7 business days (processing and shipping). If for any reason the delay is longer than the number of days indicated, you will be duly informed via our email geral@bestland.com.
What are your payment methods?
- Mbway
- Multibanco
- Payshop
- Paypal
- Visa
- Mastercard
- Apple Pay
- Google Pay
- Shop Pay.
Do you ship outside of Portugal?
We are not currently shipping outside of Portugal but this will be possible soon.
How do you ship?
We ship our products via CTT.
Bestland is not responsible for incomplete/incorrect data that compromises delivery; thus, re-shipping costs will be borne by the customer.
What are the shipping costs?
Shipping costs are calculated at checkout.
How do I choose the right product size to buy?
(Ex: XS - Width/Height cm)
Hoodie
Adult:
XS - 51cm/64cm
S - 54cm/66cm
M - 57cm/68cm
L - 60cm/70cm
XL - 63cm/72cm
2XL - 66cm/74cm
3XL - 69cm/76cm
Child:
3/4 years - 36cm/44cm
5/6 years - 39cm/48cm
7/8 years - 42cm/52cm
9/10 years - 45cm/56cm
11/12 years - 48cm/60cm
T-shirt
Adult:
S - 48cm/69cm
M - 50cm/71cm
L - 54cm/73cm
XL - 58cm/75cm
2L - 62cm/77cm
3XL - 66cm/79cm
3XL - 70cm/81cm
Child:
3/4 years - 32cm/45cm
5/6 years - 35cm/49cm
7/8 years - 39cm/53cm
9/10 years - 43cm/57cm
11/12 years - 46cm/61cm
What washing instructions should I follow?
Can I exchange my order?
Please refer to our Refund Policy.
Can I return my order?
BESTLAND only refunds money if the item has a manufacturing defect. If this is the case, you should send us an email outlining the issue and please include photos so that the situation can be assessed immediately.
If the item is found to have a manufacturing defect, BESTLAND will send another identical item free of charge. If you prefer, we will refund the full value of the item.
We are not responsible for the misuse of items, nor for their incorrect washing. We suggest that you always consult the WASHING INSTRUCTIONS.
Can I cancel my order?
You may cancel your order as long as it has not yet gone into production or been shipped. Please contact us by email to check the status of your order.
During promotional periods, we do not cancel orders.