FAQ
Is it safe to buy from Bestland?
Yes, 100% safe. For more information, you can and should consult our Privacy Policy.
How long do I have to wait for my order?
It usually takes between 4 to 7 business days (processing and shipping). If for any reason the delay is longer than the number of days indicated, you will be duly informed via our email bestlandpt@gmail.com .
What are your payment methods?
Payment by Multibanco reference, Paypal and bank transfer.
When choosing to pay via BANK TRANSFER and so that we can process your order, you will need to send us proof of transfer to the email bestlandpt@gmail.com .
Our NIB: PT50001000005335516000142
Your order will only be processed after receiving proof of transfer.
Do you ship outside Portugal?
We are currently not shipping outside of Portugal but it will soon be possible.
How are your shipments made?
We ship our products via CTT.
Bestland is not responsible for incomplete/incorrect data that jeopardizes delivery, therefore resending costs will be borne by the customer.
What is the cost of shipping?
Shipping costs are calculated at checkout.
How can I choose the size of the product to buy?
(Ex: XS - Width/Height cm)
Hooded Sweatshirt
Adult:
XS - 51cm/64cm
S - 54cm/66cm
M - 57cm/68cm
L - 60cm/70cm
XL - 63cm/72cm
2XL - 66cm/74cm
3XL - 69cm/76cm
Child:
3/4 years - 36cm/44cm
5/6 years - 39cm/48cm
7/8 years - 42cm/52cm
9/10 years - 45cm/56cm
11/12 years old - 48cm/60cm
Sweatshirt
Adult:
S - 54/64cm
M - 57/67cm
L - 60/70cm
XL - 63/73cm
2XL - 66/76cm
3XL - 69/79cm
Child:
1/2 years - 32cm/40cm
3/4 years - 37cm/44cm
5/6 years - 42cm/50cm
7/8 years - 44cm/54cm
9/10 years - 46cm/58cm
11/12 years old - 48cm/62cm
T-shirt
Adult:
S - 48cm/69cm
M - 50cm/71cm
L - 54cm/73cm
XL - 58cm/75cm
2L - 62cm/77cm
3XL - 66cm/79cm
3XL - 70cm/81cm
Child:
3/4 years - 32cm/45cm
5/6 years - 35cm/49cm
7/8 years - 39cm/53cm
9/10 years - 43cm/57cm
11/12 years old - 46cm/61cm
Women's T-shirt
Adult:
S - 48cm/69cm
M - 50cm/71cm
L - 54cm/73cm
XL - 58cm/75cm
2L - 62cm/77cm
3XL - 66cm/79cm
3XL - 70cm/81cm
Child:
3/4 years - 32cm/45cm
5/6 years - 35cm/49cm
7/8 years - 39cm/53cm
9/10 years - 43cm/57cm
11/12 years old - 46cm/61cm
Women's armhole sleeve
Adult:
S - 37cm/62cm
M - 40cm/64cm
L - 43cm/66cm
XL - 46cm/68cm
2L - 49cm/70cm
3XL - 66cm/79cm
Child:
3/4 years - 29cm/42cm
5/6 years - 31cm/45cm
7/8 years - 33cm/48cm
9/10 years - 35cm/51cm
11/12 years old - 37cm/54cm
Men's armhole sleeve
Adult:
S - 46.5cm/70cm
M - 49.5cm/72cm
L - 52.5cm/74cm
XL - 55.5cm/76cm
2L - 59.5cm/78cm
3XL - 63.5cm/80cm
Child:
1/2 years - 28cm/39cm
3/4 years - 31cm/43cm
5/6 years - 34cm/47cm
7/8 years - 37cm/51cm
9/10 years - 40cm/55cm
11/12 years old - 43cm/59cm
What washing precautions should I take?
Can I exchange my order?
To make an exchange, you have 14 consecutive days from the day the order was shipped to do so. In this case, send us an email with your details and reason for the exchange as soon as possible. In response, we will provide all the details, including the address where you can send the product.
We will only exchange the item if it is exactly as you received it, without having been used, washed, with the original label and packaging. If these requirements are not met, the exchange will not be completed.
Shipping costs associated with the exchange are the responsibility of the customer.
We do not exchange items purchased during promotional seasons.
Each item of clothing is made especially for you, so we try to minimize changes. Therefore, and to make a more informed decision, we suggest that you always consult the Size Guide before completing your order. If you have any questions, our team is always available to answer all your questions.
Can I return my order?
BESTLAND only refunds money if the item has an original defect. If this is the case, you should explain the issue to us via email and please send photographs so that the situation can be analyzed immediately.
If the item is found to have an original defect, CHILLI BABY will send another exactly the same at no associated cost. If you prefer, we will refund the full value of the item.
We are not responsible for the misuse of items, nor for their incorrect washing, we suggest that you always consult the WASHING INSTRUCTIONS.
Can I cancel my order?
You can cancel your order as long as it has not yet gone into production or shipping. Contact us via email to check its status.
During promotional seasons we do not cancel orders.